March 11, 2020

To Our Patients and Family Members:

We know some of you may be concerned about the spread of COVID-19 (the new coronavirus) being reported in the media and how it may impact us. Ensuring patients are cared for in a safe and healthy environment is our greatest concern.

The Centers for Disease Control and Prevention (CDC) has recommended a variety of steps that we are implementing to help reduce the potential for the virus to affect our patients. However, we need your help in battling the potential spread of COVID-19. Below are some examples of how you can help protect the patients, as well as prevent the spread throughout the community.

At this time, we request that you do not visit our centers if you have any symptoms of a respiratory illness. Those symptoms include: cough, fever, sore throat, runny nose, and/or shortness of breath. We understand that connecting with family members is incredibly important, and there are a variety of other ways you might consider connecting with them. These may include telephone, email, text, or through Skype or Facebook.

Our company is following the recommendations of the CDC on prevention steps, including following strict handwashing procedures, and, in many circumstances, wearing gowns and gloves when interacting with residents who are sick. We also are staying current with the CDC recommendations as they are updated. In addition, we are in close contact with the local and state health department and are following their guidance. We are posting signs on our entryway doors to notify visitors of the symptoms of COVID-19 and request that you not enter the building if you are experiencing these symptoms.

We will notify you if any residents or staff are diagnosed with COVID-19. Should you have any questions, please feel free to contact us.

For additional information, please visit the CDC’s coronavirus disease information page.

Jeremy Martin, President | CEO